About the National Residents Group (NRG)
Introduction
The National Resident Group (NRG) is formed from Metropolitan Housing Partnership (MHP) customers from all of the member organisations. It is the lead partner on involvement activities in MHP and helps us make decisions on key strategic initiatives as well as reply to consultation from government agencies such as the TSA. There are presently 10 members in the group with recruitment of 3 new members taking place in July to form the new group in September. Nine members have decided to run for another term. Read more about the role of the members.
Vision
The NRG’s vision is to continuously improve services provided to customers (‘customer’ is used as a general term to describe all our tenants, leaseholders, service users, intermediate renters etc.) by MHP. It will do this by working in partnership with MHP to increase involvement, involvement activities and access to involvement activities.
Objectives
The Group's objectives are to:
- Work in partnership with MHP and all its member organisations and be the voice of customers
- Have membership on and work with MHP’s Customer First Committee
- Have links with involvement structures within each member organisation and help achieve good working relations between each organisation and its involvement structure;
- Have links with and involve other parts of MHP e.g. Community Investment;
- Ensure that each customer has equal opportunity to get involved in shaping policies, procedures and strategy, as well as the decisions taken in the day-to-day management of homes and overall strategic decision making process;
- Assist MHP and its staff in the formulation of policies, service delivery, strategies and other appropriate activity;
- Consider reports and recommendations with regard to MHP service provision and respond if appropriate;
- Have a scrutinising role over MHP’s involvement activities and structures;
- Reply to consultation from the government and any other relevant bodies;
- Have links to other national residents groups i.e. TAROE and TPAS;
- Take part and get involved in the activities of the ‘National Tenants Voice’
- View the Terms of Reference in full
- NRG One to One Report 2010
- NRG One to One Report 2009
- NRG Business Plan 2010-11
- NRG Business Plan 2009-10
- NRG Business Plan 2008-9
- NRG Members