Publications

The NRG's terms of reference

The NRG's terms of reference contains all the information that a member will need to know. It contains information on what the NRG does and what its rights and responsibilities are within MHP. It also includes a job description and what the development programme for each member will contain.
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Resident involvement strategy for 2008-2011

This document lays out how MHP will work together with our customers (residents and service users) to actively involve them in deciding policies, procedures and identify how we can improve the delivery of MHP's services. The purpose of this strategy is to ensure that MHP customers have the opportunity to influence the planning, delivery and monitoring of services and the strategic direction of the organisation as a whole.
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ACE newsletter

This is ACE, published in January 2008, outlines how MHP's improvement programme is progressing.
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ACE: You said, we did

This document details how MHP has responded to resident feedback. It focuses on MHP's immediate response to feedback on each issue, and gives information on what action MHP is taking.
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MHP resident involvement statement

This policy says what we will do to include our residents in being consulted and sometimes making decisions on our day to day running and strategic processes. It also sets out the help we will give residents when the join or create a resident group.
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Expenses claim form for residents and service users

Our policy is that no resident will be out of pocket when being involved with us. This claim form gives guidance on what and how much you can claim and what a resident needs to fill in when making a request fro expenses.
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Expenses policy for residents and service use

In this policy we affirm our belief that no one should be out of pocket when being involved with us. This gives the details of where and how our residents will be reimbursed.
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Childcare and carer policy

This document sets out under what circumstances we will pay for residents to employ minders or carers to look after their dependents while being involved with us.
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Freeholder inclusion policy

This policy sets out why freeholders cannot become members of any resident group that we have recognised. We will include freeholders in consultation about generic community issues in other forums.
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NRG conference booking procedure

This document sets out the procedure for National Resident Group members to book a conference or training session.
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Protocol for MHP staff working with residents

This protocol explains to staff what they need to do when working with a National Resident Group member. The same process should be applied when working with any resident.
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Recognition criteria for tenant and resident associations

This document sets out what residents need to do when setting up a tenant and resident association before we will recognise it. It contains a model constitution and other required documents.
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