Publications

The NRG's terms of reference

This document provides a detailed description of the role of the NRG.
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NRG Business Plans

NRG Business Plan 2011-12 Download
NRG Business Plan 2010-11 Download
NRG Business Plan 2009/10 Download
NRG Business Plan 2008/09 Download

MHP Annual Report to Residents

MHPs annual report to residents explains how we are performing on the services that matter most to you, and what we are doing to improve.
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MHP Resident involvement strategy for 2011-2014

This document lays out how MHP work together with customers to actively involve them in deciding policies, procedures and identify how MHP can improve the delivery of services. The purpose of this strategy is to ensure that MHP customers have the opportunity to influence the planning, delivery and monitoring of services and the strategic direction of the organisation as a whole.
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MHP Resident Involvement Impact Assessment 2010-11 (1 April - 30 March)

The Impact Assessment provides an analysis of the costs and benefits of customer involvement across MHP on an annual basis and helps the NRG to plan how best to involve customers each year.

Expenses claim form for residents and service users

Our policy is that no resident will be out of pocket when being involved with us. This claim form gives guidance on what and how much you can claim and what a resident needs to fill in when making a request for expenses.
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Expenses policy for residents and service users

In this policy we affirm our belief that no one should be out of pocket when being involved with us. This gives the details of where and how our residents will be reimbursed.
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Childcare and carer expenses policy

This document sets out under what circumstances we will pay for residents to employ minders or carers to look after their dependents while being involved with us.
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Freeholder inclusion policy

This policy sets out why freeholders cannot become members of any resident group that we have recognised. We will include freeholders in consultation about generic community issues in other forums.
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NRG conference booking procedure

This document sets out the procedure for National Resident Group members to book a conference or training session.
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Procedure for administering the NRG

This procedure sets out the protocols for staff when working with the National Resident Group.
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Recognition criteria for tenant and resident associations

This document sets out what residents need to do when setting up a tenant and resident association before we will recognise it. It contains a model constitution and other required documents.
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Energy and Money Matters leaflet

This leaflet offers residents advice on energy saving tips and money management.
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